Question 1

01. Where to buy products from Metallic?

Accepted Answer

We collaborate with Mitre 10, Placemakers, Buildlink, and our partner distributors to make our general products available in towns and cities.

You can easily browse and purchase our products through our online store by following the Product Finder guide. Simply visit shop.metallic.co.nz.(shop.metallic.co.nz)

Question 2

02. Who should I contact for Metallic products?

Accepted Answer

We can introduce our helpful installers or partner distributors in your area so you can schedule an on-site meeting to find the best solutions for your projects.

To request a quote online directly, please use our Quote Request form. Our dedicated Sales and Service team will promptly assist you with your specific needs. Click 'Request your FREE Quote' for more information.

Question 3

03. Is there an option for free pickup of Metallic's products?

Accepted Answer

Yes, we offer free pickup for your convenience. Additionally, we provide paid delivery services for those who prefer the convenience of having our products delivered to their doorstep.

Question 4

04. How can I find a professional installer for Metallic's products?

Accepted Answer

You can explore our network of certified installers through our 'Find an Installer' web page. We can also introduce our helpful installers or partner distributors in your area so you can schedule an on-site meeting to find the best solutions for your projects.
By the way, we offer extended warranties for projects completed by certified partner installers, as they are experienced in installing Metallic's gates and doors to ensure quality results.

Question 5

05. What's the process for becoming a business partner with Metallic?

Accepted Answer

Becoming a valued business partner with Metallic is easy. Simply fill out our partnership application form [insert link], and our team will review your application.
As your purchase agent with partners worldwide, we collaborate with Merlin, BFT, Centurion from Aero, and look forward to the possibility of working together.

Question 6

06. Are Metallic's products suitable for residential and commercial use?

Accepted Answer

Yes, Metallic's products are designed to meet the needs of both residential and commercial customers. Our versatile range of gates, doors, and accessories offers solutions for various applications, ensuring quality and durability in both settings.
To meet your specific requirements, we can customize gates or fences locally or internationally for optimal performance, similar to how cars are manufactured.

Question 7

07. Why is it crucial to have a warranty for Metallic products?

Accepted Answer

Having a warranty for Metallic products provides you with peace of mind and assures you of the quality and reliability of our products.
We offer Free Labor-Cost Annual Service for your gates if you review or refer us to any of your friends. We trust Metallic is your best choice in our industry, using products from well-known, reliable brands like Merlin and Panasonic.
In the rare event of an issue, the warranty serves as a safeguard, ensuring that your investment is protected.

Question 8

08. How do I obtain warranty coverage for my Metallic purchase?

Accepted Answer

Warranty coverage for your Metallic purchase is automatically included but may vary among brands. We offer extended warranties for projects completed by certified partner installers, as they are experienced in installing Metallic's gates and doors to ensure quality results.
To learn more about the specifics of your warranty or to make a warranty claim, please contact our customer support team, and they will assist you with the necessary steps.
How long would you expect to complete a new gate job for your family or add value to your property?

Question 9

09. How long does it take to complete a project?

Accepted Answer

• Ready in 2 Weeks: If your gate size matches our stocked options.
 • Custom-Made in 2 Months: For tailored gates from local or overseas factories.

Question 10

10. Warranty Coverage and Product Guarantees?

Accepted Answer

• 2-Year Warranty for all automation and electronics products.
 • 3-Year Warranty for Merlin motors.
 • 10-Year Warranty for all gates or fences products.
 • Lifetime Free Labor-Cost Annual Service (Conditions Apply).

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